TALENT WANTED!
COMMUNITY MANAGER
Impact Theory is a freakishly ambitious LA-based digital studio, committed to telling stories of empowerment and human potential. We currently produce a wide variety of scripted, unscripted, and digital content for OTT streamers, YouTube, Spotify, WEBTOON, and our own internal online learning platform. All of Impact Theory’s content is focused on entertaining and empowering people the world over. If Disney sought to build the most magical brand on earth, we are endeavoring to create the most empowering brand on earth - without sacrificing the entertainment factor.
Impact Theory’s secret weapon is community building. As we embark on our newest venture into the Blockchain gaming and the NFT space, we are going to be investing heavily into creating an unparalleled community experience. To that end, we are seeking an experienced community manager who is passionate about, and educated in, this emerging space to help us build something truly unique.
To be considered, you will need to be ultra hardcore. Impact Theory is staffed with highly motivated, driven people who want to be surrounded by resilient, hard working, ultra-driven people. We are a team, not a family. We want kind and encouraging people who show up every day playing to win and striving to be the best of the best. Impact Theory is where you come to make your wildest dreams a reality, not where you come to get lost in the crowd. We are looking for standout players who are self-motivated and unflappable. If that’s you, please submit a cover letter, and resume.
community manager
Ideal candidates are flexible, highly motivated and approachable, with excellent communication skills honed by their experience leading creative projects. They are also emotionally resilient and perfectly capable of speaking the truth at all times – even to those they report to. At Impact Theory we believe success is a function of open and honest feedback in all directions.
Role And Responsibilities
Develop, implement and manage the community of artists and mega fans of our various NFT marketplaces
Create innovative activations & take full ownership of ongoing weekly/monthly events to foster deeper relationships with all stakeholders across various Impact Theory communities
Write compelling content with precise call-to-actions and guidance in an aesthetically pleasing manner
Manage regular correspondences through email, Discord, and other platform, with our stakeholders, including NFT holders, artist partners, and diehard fans
Stay on the bleeding edge of the latest community platform trends, best practices and technologies
Collaborate with broader Marketing Team and other teams to deliver on company goals
Monitor community engagement, constantly seek feedback from the community, and suggest content optimization
Communicate with fans, influencers and other partners/collaborators, to increase Impact Theory’s network; demonstrate the ability to quickly earn trust and rapport with strangers
Create and manage world-class online communities, particularly in Discord, and be committed to actively growing your technical skills in Discord
Provide support email related to Impact Theory University subscription needs (cancelations, upgrades, refunds)
Provide technical support for missing login info and expired (or faulty) links
Grant scholarship requests based on financial needs and circumstance
Answer intercom queries from webpage
Manage company support email accounts, forwarding worthy emails to correct departments
Skills
3-5 years of experience as a Community Manager or similar role
Excellent knowledge of email best practices
Deep experience with Discord
Understanding of crypto, NFTs, Metaverse, wallets, minting, and Web3
Experience with digital and in-person event planning
Demonstrated understanding of what it takes to nurture a community
Emotional intelligence
Good understanding of social media KPIs
Excellent multitasking skills
Critical thinking and problem-solving skills
Team player
Good time-management skills
Great interpersonal, presentation and communication skills
Bachelor's degree in Marketing or relevant field
SUBMIT